Please read this policy carefully before purchasing
Last updated: December 03, 2021
Terms and conditions
We reserve the right to change these Terms and Conditions from time to time at our sole discretion,
and your rights under these Terms and Conditions will be subject to the most current version of these
Terms and Conditions posted on this page at the time of your use or purchase, unless any change to these
Terms and Conditions is required to be made by law or government authority (in which case it will apply to
orders previously placed by you).
We recommend that you revisit these Terms regularly to keep informed of the current Terms and Conditions that
apply to your use of the Site and the sale, and use of our Products.
Your continued access and use of the Site after any changes or updates constitutes your acceptance of the new
Terms and Conditions. It is your responsibility to regularly check the Site and determine if there have been any
changes to these Terms and Conditions.
If you do not agree to these terms in their entirety, you must not use this Site.
Our offers, made orally or in writing, shall be without any engagement. We reserve the right
to revoke our offer, after acceptance of the offer by the other party, within two working days. We reserve
the right to reject any offer to purchase a Product by you at any time.
This is the Cancellation and Refund Policy of jMathFx.com.
- We do not issue refunds for digital services once the order is confirmed and the project was moved
into the planning phase. A refund is not possible for work already completed.
- No partial reimbursements for projects in the middle of the way through their milestone phases.
- Consulting and Coaching Program service packages are non-refundable. However, the client may cancel
such services with a notice 7 days in advance.
- Hourly and customer support contracts are to be paid in advance. None of them qualifies for refunds.
Agreed times must be adhered to. Unused time in your hourly or support contract cannot be used for credit
towards upcoming work. All prices are in EUR.
- No refunds are offered on deposits or payments for abandoned or dormant projects. The cut-off time
for abandoned or dormant projects is 15 days.
- A client will pay jMathFx.com a cancellation fee of 20% of the amount agreed if the project or
any portion of the project scope is canceled by the client.
jMathFx.com honors refund request for non-tangible (digital) products under the following exceptional circumstances:
- "Non-delivery of the electronic product". Video streaming issues (Interrupting video) due to jMathFx Academy server problems.
Claims for non-delivery must be submitted within 7 days from the date of the purchase. A digital product is considered
received and watched if no claim was submitted. For such requests, jMathFx.com issues refunds within 7 days from the
date of the purchase. Once a refund is issued, you’ll no longer have access to the video content or apps.
- Digital Product "not as described". Such issues have to be reported within 7 days from the date
of the purchase. A detailed, clear evidence must be provided with proof that the purchased and delivered digital product
is "not as it is described" on jMathFx.com’s website. All objections based purely on the customers’ false anticipations
or desires do not meet the requirements for refunds.
- "Critical Defects". jMathFx.com tests every single digital product before release. jMathFx.com also
offers a trial period (7 business days) for the customer to test its products (free content/trial app) before purchasing. The customer has the obligation
to report such problems before making any purchase, otherwise it will be understood that at the time of purchase the products
were working. However, unforeseen defects can surface from time to time. Claims for such errors must be submitted within 7 days
from the date of the purchase. jMathFx.com reserves the right to correct such errors within 15 business days. If no remedy is
supplied then the customer is entitled to receive a full refund on the purchase the following day (the 16th day).
jMathFx.com reserves the right to change payment terms if necessary at any phase of the project.
Issues with receiving/accessing our products/services? Please contact us for immediate assistance.
Special Note: jMathFx.com tracks the following: every kind of web traffic, downloads of products,
logins to access services, app and membership areas, message deliverability (email communications – date, time and number
of message openings/reads). We employ a diversity of ways for tracking purposes and can provide detailed information on
such activities. Contact us in case you still have questions about our Refund & Cancellation Policy for digital products/services,
please contact us by visiting this page on our website.
At jMathFx.com we consider:
(*) Digital Services: Forex Consultancy, Strategic Planning, Trading Exposure Analytics, Coaching Session.
(**) Digital Products: jMathFx Platform, jMathFx Academy, jMathFx WebRoom, e-books, workbooks, worksheets,
documentations, webinars, online courses, text and video tutorials, downloadable software, mobile apps, interviews,